5 Things to Consider When Implementing a CRM

In today's competitive business environment, it's important for small businesses to have a strong customer relationship management (CRM) strategy in place. Implementing a CRM platform can help small businesses better understand their customers, personalise their interactions, and increase sales. However, choosing and implementing the right CRM platform can be overwhelming. Here are the top 5 things that are important when implementing a CRM platform for a small business. 1. Clear business goals and objectives Before implementing a CRM platform, it's important to define clear business goals a...

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